General Terms and Conditions of Sale and Delivery

Payment terms

Payment no later than 15 days from the invoice date unless otherwise agreed. For certain customers, advance payment may be required.

Late payment
In the event of non-payment, the invoice will be transferred to our external debt collection agency Amili, which handles both payment reminders and debt collection claims. A reminder fee of SEK 60 will be charged for payment reminders. If the matter proceeds to debt collection, a collection fee of SEK 180 will be charged. Once the invoice has been transferred to Amili, payment must be made directly to them in accordance with their instructions.

Scandivet trades in SEK and, in the case of purchases from countries other than Sweden, the customer is responsible for any currency exchange fees.

Delivery terms

Free shipping within Sweden for orders over 1,300 SEK. For orders placed on working days before 14:00, goods in stock are dispatched the same day. Delivery is made to the specified delivery location. If the customer is not available or is otherwise unable to receive the ordered delivery, an additional fee may be charged depending on the carrier’s tariff. For shipments abroad, prices are provided on request. For orders with a value below SEK 500, an environmental fee of SEK 100 will be added.
For products not kept in stock (“special order items”), delivery times vary, and a provisional delivery date can be provided upon contact with Scandivet.

Scandivet uses PostNord as carrier and primarily ships using the “Företagspaket” (Business Parcel) service. The customer must be able to receive and sign for the goods at the specified delivery address.
Requests for delivery without signature (delivery without receipt) must be notified to Scandivet when placing the order. The customer may also request that the shipment be delivered to a PostNord service point for collection; this must likewise be notified to Scandivet when placing the order.

From the time the goods leave Scandivet until they are signed for by the customer, PostNord’s current terms and conditions for goods handling apply. Any special requests or specific instructions regarding delivery (for example, specific time windows, unloading points, or requirements for additional equipment) must be approved by Scandivet before delivery. Any additional costs arising as a result of such instructions will be charged to the customer.
For deliveries outside Sweden, shipping costs are charged to the customer.

Backorders

Items that are temporarily out of stock will be back-ordered and do not need to be reordered. They will be sent freight-free as soon as the item reaches Scandivet’s warehouse.

Returns

Incorrectly ordered stock items may be returned subject to a fee corresponding to freight and handling costs. For returns from countries other than Sweden additional costs may apply. Incorrectly ordered refrigerated items or sterile packaged items are not returnable, even if the packaging is unopened. A written return request must be received by Scandivet no later than five (5) days from the delivery date. No goods may be returned before approval from Scandivet has been obtained. Returns that are not approved for any reason will not be credited.

Return of special order items

”Special order items” referes to goods that are not regularly kept in stock by Scandivet but are ordered in or produced specifically according to the customer’s order.
As a general rule, special order items are not returnable. In the event of an incorrect order on the part of the customer, Scandivet may, at its own discretion and with explicit written approval, in exceptional cases allow returns of special order items under the following conditions:

The customer must submit a written return request no later than five (5) days from the delivery date.
The item must be unused, in its unopened original packaging, and in fully resalable condition.
Incorrectly ordered refrigerated items or sterile packaged items are not returnable, even if the packaging is unopened.
The customer is responsible for all costs and all risk related to the return shipment, including freight, insurance, and any damage or loss during transport.
Scandivet is entitled to charge a return and handling fee of thirty (30) percent of the invoiced amount for the item in question, plus a handling fee of SEK 300.
Return is only accepted to the extent that Scandivet’s supplier accepts the return of the corresponding item on terms that Scandivet deems reasonable.

Scandivet reserves the right to refuse returns of special order items without obligation to state the reason.

Claims (complaints)

Visible damage must be reported immediately to Scandivet’s customer support at +46 (0)171-857 70 (selection key 1). In the event of damage that is not visible upon receipt, a claim must be made to Scandivet’s customer support within 5 working days after receipt of the shipment. Missing goods must be reported to Scandivet’s customer support within 5 working days.
Customer support will send the customer a return shipping label. The customer shall enclose a copy of the delivery note with the returned goods. The return must be packed in outer packaging (carton) in such a way that the product’s original packaging is not damaged. Please do not write on the original packaging.
The customer will be credited for the cost of the item once the returned goods have been received and registered by Scandivet AB. Scandivet only grants full compensation (credit) for the return of defective and incorrectly delivered items.
The form for return/complaint can be found here.

Transport damage = carrier’s responsibility

All damage occurring during transport must be claimed directly against the carrier. If, upon receipt, you discover that the delivery is damaged in transport, either on the product or on the packaging, you must immediately, on site, notify the carrier by noting the damage on the consignment note before signing for the delivery.
If you have received the goods under an authorization for delivery without signature, you should report the transport damage directly to the carrier by contacting them. Please note that the notification/parcel number must be stated in claims to the carrier.

Contact details for our carrier regarding transport damage:

PostNord: +46 (0)77-133 33 10 or https://www.postnord.se/kundservice/reklamera/saknade-skadade-eller-forsenade-forsandelser/

It is you as the customer who lodge the claim for transport damage directly with PostNord. If you have received the shipment via UPS or DHL, please contact our customer service. If damage has occurred, you must not use the product. It is also important that you retain the packaging so that the damage can be inspected during handling of the damage case. Other questions to our carriers can be answered by their own customer service.

Product range

The product range is continuously updated, which means that some products are discontinued and new ones are added, and that prices are updated. The range in our online store is always up to date. The prices on the website are stated exclusive of VAT and are valid until further notice. Scandivet AB reserves the right to immediately adjust prices if our purchase prices or other conditions change beyond our control.
Products must only be used in accordance with the manufacturer’s specified field of use and scope.
Scandivet reserves the right to update the general terms and conditions of sale and delivery annually.

Warranty

By accepting Scandivet’s terms of purchase, you acknowledge that Scandivet Aktiebolag is only the distributor and not the manufacturer of the goods. This means that Scandivet transfers ownership of the goods from Scandivet AB to you as the customer at the time of purchase. This is Scandivet´s sole warranty, and Scandivet disclaims all other warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and quality. The above-mentioned warranty applies only when Scandivet has received full payment for the good(s).
The manufacturer of the products may provide its own warranty. Any such warranties will be passed on to you to the greatest extent possible. Scandivet AB does not represent or warrant the existence or scope of such manufacturer warranties. If you wish to make a claim/return, please follow this link.

Force majeure

Scandivet is not liable for delays or damages arising as a result of circumstances beyond the company’s control, such as – but not limited to – natural disasters, war, governmental decisions, epidemics, strikes, lockouts, blockades, fires, or other similar events. This also applies to disruptions in production, supply chains, transport, or other services that affect the ability to fulfil the agreement. As soon as the impediment has ceased, the obligation shall be performed in accordance with the agreement.

Sustainability

Scandivet strives for a fair and sustainable value chain for all. Scandivet is certified according to ISO9001 (environment) and ISO14001 (quality), and has developed an environmental policy that permeates the entire business. Scandivet has an action plan that includes various environmental objectives to take responsibility for nature and the environment. Among other things, a mapping of suppliers and products has been carried out to highlight more environmentally friendly alternatives. Scandivet is continuously expanding the range in this category, and these products are grouped under the category “Environmentally friendly” in the online store. Scandivet and our parent company OneMed Sverige share a common view on sustainability. Among other things, checks are made to ensure that products are manufactured under good conditions and that transport leaves as small an environmental footprint as possible. The approach to quality is based on working methods and processes, environmental impact, and social responsibility. Internally, all work follows certified quality management systems that cover the marketing, sale, and distribution of medical equipment as well as the production and servicing thereof. Scandivet fully supports the UN’s global goals for a greener tomorrow.

GDPR

We care about our customers’ privacy and personal data. We therefore follow the rules in the GDPR that entered into force on 25 May 2018. The General Data Protection Regulation, GDPR, applies throughout the EU and aims to create a uniform and equivalent level of protection for personal data. Our goal is to create the best possible experience for you as our customer; therefore we need your personal data in order to perform our services, provide customer service, and send you offers. If you have any questions or if you wish to have your personal data deleted from our systems, please contact us by email at info@scandivet.se and we will assist you.

The full privacy policy can be found here.

Please note: For customers with a specific agreement with Scandivet AB, deviations from the above-mentioned terms may occur.